Gemini Turned A Hospital Search Into A Cafe Hotline

The institutional problem is delegation without a visible handoff. Google did not merely surface a bad snippet; Gemini supplied a contact path for a hospital search, and the wrong recipient was a cafe whose staff had to absorb the mismatch ^[1]. Once generative search becomes the interface for public services, hallucination stops being an answer-quality issue and becomes a routing burden assigned to whoever happens to be named by the model.