An unanswered support ticket is not a gap in service — it is a product signal. When a user files a formal billing complaint documenting a ~900-credit discrepancy and the platform does not respond, GitHub has communicated that individual billing accuracy is not within the service contract it intends to enforce. That is a different and more serious problem than a bug. Bugs get fixed. Institutional indifference to billing disputes becomes the standard every enterprise procurement team eventually tests.
The second report — credits depleted through a DeepSeek extension with no Copilot-native model touched — adds a structural dimension. If third-party extensions integrated through the Copilot platform can trigger credit consumption without the user's direct engagement, the billing perimeter is not where users believe it to be. The Raindrop AI observability SDK for Rust, built to track AI events and costs at the call level, is one developer's answer to a problem GitHub has not yet admitted it has.