The automation category that Zapier built assumes that business processes can be decomposed into triggers and actions with fixed logic. That assumption holds until it doesn't — and the builders identifying where it breaks aren't describing edge cases. They're describing the standard complexity of mid-market operations: approval chains where the right path depends on context, routing decisions that require reading intent rather than matching a rule, handoffs that require someone to make a judgment call . The post that anchored the r/SaaS conversation this week didn't frame this as a…