What Deloitte establishes institutionally is a cleaner way to move AI transformation costs onto workers whose roles sit inside the firm rather than in front of clients. The company can still talk about overhaul, efficiency, and modernization, but the concrete change named in the reporting is reduced leave and retirement support for some internal-facing staff . That turns AI from a promise about output into a renegotiation of employment's protective layer, and support staff are the first group asked to absorb it.