The structural shift in BPO economics is not gradual. Contact centers still running legacy QA programs alongside new AI tooling are paying for both without capturing the cost reduction either was supposed to deliver. That double-cost position is where margin erosion starts — and it compounds faster than most finance teams model. The BPO operators now most at risk are not those who never considered AI, but those who purchased it without restructuring the workflows it was meant to replace. The investment is on the books; the efficiency gain is…